{"id":15701,"date":"2024-08-02T15:41:51","date_gmt":"2024-08-02T14:41:51","guid":{"rendered":"https:\/\/dataethics.eu\/?p=15701"},"modified":"2024-08-05T05:28:09","modified_gmt":"2024-08-05T04:28:09","slug":"copilots-faldgrupper-for-den-offentlige-sektor-en-exit-strategi-er-alfa-og-omega","status":"publish","type":"post","link":"https:\/\/dataethics.eu\/da\/copilots-faldgrupper-for-den-offentlige-sektor-en-exit-strategi-er-alfa-og-omega\/","title":{"rendered":"Copilots faldgruber for den offentlige sektor – en exit strategi er alfa og omega"},"content":{"rendered":"\n

F\u00f8r en offentligt instans eller en skole indf\u00f8rer Microsofts kunstige intelligente tjeneste Copilot, er det en god ide at n\u00e6rstudere rapporten ‘Pilotere Copilot for Microsoft 365’<\/a> fra Norges tekniske naturvidenskabelige universitet, NTNU. Det har i regi af det norske Datatilsyns ‘sandkasser’ efterpr\u00f8vet Copilot og offentliggjort 8 hovedkonklusioner i forsommeren 2024, som alle kan f\u00e5 gavn af. Nedenfor et grundigt resume af konklusionerne. <\/p>\n\n\n\n

Konklusion 1: <\/strong>
Copilot er glimrende, n\u00e5r du allerede kan det, du beder den hj\u00e6lpe dig med.<\/strong> Copilot kan v\u00e6re et godt v\u00e6rkt\u00f8j for dem, som allerede har en god forst\u00e5else af opgaven, de skal l\u00f8se, men kan v\u00e6re en udfordring for dem, der skal l\u00f8se en opgave f\u00f8rste gang. <\/strong><\/p>\n\n\n\n

N\u00e5r du har en grundig forst\u00e5else af den viden, du s\u00f8ger at formidle via Copilot, kan du nemt identificere, n\u00e5r der er fejl. Det betyder ogs\u00e5, at du kan give tjenesten mere pr\u00e6cise instruktioner og f\u00e5 mere ud af den. Du kan komme hurtigere i gang med en opgave og f\u00e5 hj\u00e6lp til at strukturere dit arbejde. Som sparringspartner kan Copilot ogs\u00e5 bidrage med ideer og vinkler og foresl\u00e5 forbedringer. Men hvis ikke har en grundig viden og laver en opgave for f\u00f8rste gang, er det noget helt andet. S\u00e5 kan du risikere at bruge mere tid p\u00e5 at kvalitetssikre det, der kommer ud af Copilot. <\/p>\n\n\n\n

Konklusion 2:<\/strong>
Copilot kan p\u00e5virke ud\u00f8velsen af offentlig myndighed. Ligesom i Norge er der i Danmark stor tillid til det offentlige, og der er klare offentlige forvaltningsregler, og det er vigtigt, at v\u00e6rkt\u00f8jer som Copilot g\u00f8r os bedre og ikke d\u00e5rligere. <\/strong><\/p>\n\n\n\n

Den offentlige sektor har et ansvar for at undg\u00e5 fejl og skal have fuld kontrol over, hvordan vi n\u00e5r frem til en beslutning. Den skal kunne redeg\u00f8re for data- og vurderingsgrundlag, og processen skal v\u00e6re transparent for at bevare befolkningens tillid. Copilot kan give forkerte svar eller foretage fejlagtige vurderinger. Det er vigtigt at anerkende dette og have mekanismer p\u00e5 plads p\u00e5 plads til at identificere og korrigere s\u00e5danne fejl – alts\u00e5 menneskelig kontrol. Der er stor risiko for, at den offentlige sektor vil beg\u00e5 fejl hvis vi tager alt, hvad Copilot foresl\u00e5r, for gode varer. <\/p>\n\n\n\n

Konklusion 3:<\/strong>
Copilot behandler enorme m\u00e6ngder persondata p\u00e5 nye og ukontrollerede m\u00e5der og kan give store udfordringer i forhold til individets rettigheder og den offentlige forvaltning.<\/strong><\/p>\n\n\n\n

Alt, hvad du som person eller offentlig instans giver Copilot adgang til kan blive brugt og sat sammen p\u00e5 helt nye m\u00e5der. Og hvad sker der med al den data, som borgerne kan finde p\u00e5 at sende til den offentlige instans? Her er det vigtigt at man laver en DPIA – en Data Protection Impact Assessment – f\u00f8r ibrugtagelse. <\/p>\n\n\n\n

Konklusion 4<\/strong>:
Microsofts \u00f8kosystem, Microsoft 365 og is\u00e6r med Copilot er en k\u00e6mpe udfordring i forvaltningen og kr\u00e6ver specialiserede ansatte for at f\u00f8lge med i de mange l\u00f8bende \u00e6ndringer og opdateringer. <\/strong><\/p>\n\n\n\n

Microsoft har en opt out-politik p\u00e5 mange af sine tjenester. Det betyder, at nye funktioner, add-ons og udvidelser automatisk aktiveres, og administratorer skal aktivt deaktivere dem, hvis de ikke skal v\u00e6re tilg\u00e6ngelige for brugerne. Det kr\u00e6ver derfor ansatte til at holde \u00f8je med systemet. <\/p>\n\n\n\n

Desuden er Copilot dyrt, hvilket man skal holde sig det for \u00f8je. Det er en god ide at have en exit strategi fra Microsoft, fordi det er usundt at v\u00e6re afh\u00e6ngig af \u00e9n leverand\u00f8r. Med en exit strategi kan man bevare kontrollen og v\u00e6re mere fleksibel og sikre sig en bedre forhandlingsposition overfor leverand\u00f8ren, n\u00e5r man ikke er l\u00e5st fast til en l\u00f8sning. <\/p>\n\n\n\n

Konklusion 5:<\/strong>
Copilot er stadig under udvikling. Det er en umoden teknologi, der l\u00f8bende \u00e6ndrer sig.<\/strong><\/p>\n\n\n\n

En effektiv m\u00e5de at tilpasse sig p\u00e5 produkter, der er under udvikling, er ved at bruge pilotering, testning og projektmetodik. Det indeb\u00e6rer at afpr\u00f8ve nye teknologier, som f.eks. Copilot, i kontrollerede omgivelser, f\u00f8r de implementeres fuldt ud i organisationen. <\/p>\n\n\n\n

Konklusion 6:
Nye v\u00e6rkt\u00f8jer p\u00e5virker en organisation, og det er vigtigt at inddrage alle stakeholders, inklusive fagforeninger<\/strong><\/p>\n\n\n\n

Nye funktioner i etablerede v\u00e6rkt\u00f8jer kan skabe reaktioner blandt brugerne. For eksempel
automatisk kan optagelse af digitale m\u00f8der med efterf\u00f8lgende transskription og opsummering\/fortolkning af indhold opfattes negativ – is\u00e6r hvis indholdet gengives forkert. Der er
er ingen garanti for, at v\u00e6rkt\u00f8jet fortolker indholdet korrekt, og det kan f\u00f8re til misforst\u00e5elser eller
misinformation. Der er ogs\u00e5 risiko for afskr\u00e6kkende effekter som f.eks. at medarbejderne
uvilje mod at deltage i m\u00f8der, hvor der laves optagelser, eller at de opf\u00f8rer sig anderledes
end de ellers ville g\u00f8re.<\/p>\n\n\n\n

Konklusion 7:
Copilot er boss-ware. “Bossware-problemer”. Arbejdsgivere kan vurdere medarbejdernes pr\u00e6stationer og adf\u00e6rd ud fra det skriftlige indhold, de har adgang til, f.eks. filer, dokumenter, Teams-chats, e-mail-korrespondance, Teams-indhold, f\u00f8lelsesm\u00e6ssige reaktioner (emojis), udskrifter fra m\u00f8der med automatisk optagelse osv. Medarbejderne har ingen mulighed for at finde ud af, om en s\u00e5dan vurdering af dem selv har fundet sted.<\/strong><\/p>\n\n\n\n

Det er muligt at h\u00e5ndtere dette problem. Ud over grundig tr\u00e6ning af alle alle parter, kan Copilot f.eks. forhindres i at f\u00e5 adgang til omr\u00e5der, hvor hvor folk er uformelle i tonen, eller hvad de betragter som deres private omr\u00e5der. Dette vil variere fra organisation til organisation. At give Copilot adgang til f.eks. e-mail eller teamchat b\u00f8r overvejes n\u00f8je. En anden og nok mere kontroversiel mulighed er at
overveje, om f.eks. ledere med HR-ansvar ikke skal have adgang til Copilot. Det kan efterlade lederne “teknologisk bagud”, men det kan hj\u00e6lpe med at beskytte medarbejdernes privatliv og forhindre potentielt misbrug af v\u00e6rkt\u00f8jet. Der ser ogs\u00e5 ud til at v\u00e6re ogs\u00e5 at v\u00e6re et v\u00e6rkt\u00f8j, der kan opfange, om du stiller s\u00e5danne sp\u00f8rgsm\u00e5l, men det er ikke testet i dette omfang.<\/p>\n\n\n\n

Konklusion 8:
Copilot fungerer nogengange rigtig godt. Men stol ikke blindt p\u00e5 dens referencer. <\/strong><\/p>\n\n\n\n

I l\u00f8bet af projektperioden har der v\u00e6ret flere “aha-oplevelser”, hvor Copilot har vist sig at v\u00e6re et fremragende v\u00e6rkt\u00f8j. Er f.eks. god til at tr\u00e6kke essensen ud af store filer og samle dem til et nyt, mere fokuseret dokument. Det er en opgave, der hurtigt ville tage en person dage at udf\u00f8re, men Copilot kan g\u00f8re det p\u00e5 f\u00e5 minutter. Det betyder, at man kan komme hurtigere i gang med opgaverne. Som v\u00e6rkt\u00f8j til at skrive et f\u00f8rste udkast kan Copilot v\u00e6re meget nyttigt for mange. Copilot har mulighed for at give referencer, men det er vigtigt at bem\u00e6rke, at man ikke kan stole blindt p\u00e5 disse, som v\u00e6rkt\u00f8jet fungerer i dag.<\/p>\n\n\n\n

Foto: Judith Beth Morris, Unsplash.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

F\u00f8r en offentligt instans eller en skole indf\u00f8rer Microsofts kunstige intelligente tjeneste Copilot, er det…<\/p>\n","protected":false},"author":1,"featured_media":15702,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1891,3664,108],"tags":[686,4196,4195,166,4157],"class_list":["post-15701","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gdpr","category-uncategorized-da","category-nyt","tag-ai-da","tag-ai-etik","tag-copilot","tag-dataetik","tag-genai-2"],"yoast_head":"\nCopilots faldgruber for den offentlige sektor - en exit strategi er alfa og omega · Dataetisk Tænkehandletank<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dataethics.eu\/da\/copilots-faldgrupper-for-den-offentlige-sektor-en-exit-strategi-er-alfa-og-omega\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Copilots faldgruber for den offentlige sektor - 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